International Shipping Services

At checkout, once you have entered your delivery address including country, our site will show you all available shipping rates(free now) for your order. If more than one shipping service is shown please select your preferred choice.

Please note that we do not make a profit on shipping fees – shipping Pet products around the world is sadly very costly because of the bulk of the parcels even though we do everything we can to minimise the size of the parcels that we ship to our customers – see Squished below.

If no remote area surcharges apply to your delivery address then we will send you an email to acknowledge that we are processing your order and arrange for your order to be dispatched. If any of the goods you have ordered are out of stock we will email you to notify you and make suitable arrangements with you. You do of course have the right cancel and refund your order in full if you choose to do so.

Remote Area Surcharges

On receipt of your order if we identify that a ‘Remote Area Surcharge’ applies to your delivery address (these charges are levied by couriers, not be Pet Empourium) we will contact you by email to advise of any additional charges and send an electronic invoice for payment. You have the right to refuse and we will cancel and refund your order in full if you choose to do so.

Which Couriers Do We Use?

We use a range of international couriers to deliver our international parcels including but not limited to: UK Royal Mail and affiliated national postal services, DHL, DPD, FedEx, TNT and UPS. All of the services we use are ‘signed for services’ requiring a signature on receipt, and most also offer tracking of the parcel in transit.

Estimated Transit Times

The transit times provided here and during the checkout process are estimated transit times from the date of dispatch, counting only working business days.

If you require a delivery urgently please email us on and we will do our best to find a shipping service to meet your requirements (additional charges may apply for express services).

The vast majority of our parcels are delivered on time and without incident. However, even though we use only reputable couriers, once in a while a delay can occur. We do everything we can to make sure that your parcel leaves Pet Emporium as soon as possible but once your parcel leaves our building we are in the hands of our courier companies. If you have any concerns about a delay to your delivery please email us as soon as possible on

Import Regulations And Import Duties That May Apply

Import duties and taxes may be incurred once your goods reach their destination. Charley Chau is not responsible for such charges – they are paid by the receiver of the goods – and we undertake to make no calculations or estimates in this regard. You are advised to contact your local customs authorities for further details on costs and procedures. Please note that Brexit means that our EU customers now also have to pay local taxes and duties.

As the purchaser of the goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the goods are being imported. Please be aware that goods may be inspected on arrival at port for customs purposes and we cannot guarantee that the packaging of your goods will be free of signs of tampering.